Returns & Refunds Policy
Overview
We want you to be completely satisfied with your purchase from Denim & Fashion. If you are not happy with your order, we accept returns and offer refunds for items that meet the conditions outlined in this policy. Please read the following information carefully to understand our procedures.
Returns Eligibility
You have 30 calendar days from the date of delivery to return an item for a refund or exchange. To be eligible for a return, your item must be unworn, unused, and in its original condition with all tags attached. It must be returned in the original packaging.
The following items cannot be returned or exchanged unless faulty:
- Swimwear and intimate apparel for hygiene reasons.
- Socks and hosiery.
- Gift cards.
- Items marked as “Final Sale” or “Clearance.”
Return Process
To initiate a return, please follow these steps:
- Log in to your account on our website and visit the “Order History” section.
- Select the order and item(s) you wish to return.
- Complete the return request and print the provided pre-paid returns label.
- Securely package the item(s) with the original tags attached and include the completed returns form.
- Affix the returns label to the package and drop it at your nearest designated carrier location.
If you checked out as a guest, please visit the returns portal on our website and enter your order number and email address to begin the process.
Refunds
Once we receive your returned item and inspect it to ensure it meets our return conditions, we will process your refund. The refund will be automatically issued to the original payment method used for the purchase. Please note that it can take 5-10 business days for the refund to appear in your account, depending on your financial institution.
You will receive an email confirmation once your refund has been processed. We do not offer refunds to an alternate payment method.
Exchanges
We currently do not offer direct like-for-like exchanges. If you wish to exchange an item for a different size or color, we recommend processing a return for a refund and placing a new order for the desired item.
Faulty or Damaged Items
We take great care in ensuring our products are of high quality and are carefully inspected before dispatch. However, if you receive a faulty, defective, or incorrect item, please contact our customer service team within 30 days of delivery. We will gladly arrange a return, and upon confirmation of the fault, we will offer a full refund or a replacement, including the cost of return shipping.
Please provide your order number and photographs or a brief video clearly showing the fault. This helps us process your claim quickly and also allows us to improve our quality control.
Sale Items
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded. They are eligible for an exchange or store credit only if they are found to be faulty.
Return Shipping Costs
For change-of-mind returns, the customer is responsible for the cost of return shipping. The amount for a prepaid returns label will be deducted from your refund. If you are returning a faulty item, we will cover all return shipping costs.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, please first check your bank account again and contact your credit card company, as it may take some time to process. If you have done this and still have not received your refund, please contact us via the customer service section on our website.
Non-Returned Items
If an eligible item you are returning is not received by our warehouse, we will be unable to process a refund. We strongly recommend you use our provided pre-paid returns label and obtain proof of postage. We are not liable for return packages that are lost in transit.
For any questions regarding our returns and refunds policy, please do not hesitate to reach out to our customer service team for assistance.